Customer Service
Shipping & Will Call
Shipping methods, order tracking, international shipping, and will call pickup requirements and hours.
Delivery Options
Find information about carriers, tracking notifications, international shipping, freight orders, and local pickup.
What shipping methods are available?
Orders that qualify for free shipping are sent through FedEx Ground. Customers may also use their own UPS or FedEx account by providing the account information when placing the order. Larger palletized orders may ship with a carrier selected by Smart Blanks.
Is will call pickup available?
Yes. Please allow up to 24 hours for pickup preparation and wait for the “Ready for Pickup” email before arriving. Will call orders are held for up to five business days. Unclaimed orders may be restocked and may be subject to a 10% restocking fee.
Current will call hours are Monday through Friday, 8:00 AM to 4:00 PM PDT, with lunch closure from 12:00 PM to 12:30 PM PDT.
Will a shipping confirmation be sent?
Yes. Please allow 24 to 48 hours from the time the order is placed to receive a shipping email. The tracking number is also available under My Account: Order Status.
Does Smart Blanks ship internationally?
Yes, although restrictions may apply. Contact the assigned sales representative or email orders@smartexapparel.com for details.
Why did my order arrive in a reused box?
To help reduce waste, we reuse shipping boxes whenever possible. Your order may arrive in a previously used box, but this does not affect the quality of the merchandise inside.