No Order Minimums
Order the quantities that work best for the business.
Customer Service
Ordering, Shipping & Returns
Everything needed to place an order, track a shipment, schedule a pickup, or submit a return or claim, all in one place.
Order Support
Ordering Information
Review payment options, order processing details, purchase order instructions, backorders, and other common ordering questions.
Online Ordering
Online orders help improve accuracy and processing efficiency.
Processing Time
Please allow up to 24 hours for standard order processing.
What payment methods are available?
Credit Cards
Are there minimum order quantities?
No. Smart Blanks does not require a minimum order quantity.
Where should purchase orders be submitted?
Email purchase orders to the assigned sales representative or to orders@smartexapparel.com.
Can an order be placed by email or phone?
To help ensure accuracy, orders should be placed online. For assistance with online ordering, call 714-771-2149 or email support@smartexapparel.com.
How long does order processing take?
The order confirmation will include an estimated ready time. Please allow up to 24 hours for processing. Order updates are also available under My Account: Order Status.
Can out-of-stock items be backordered?
When an item is unavailable, the website may offer a backorder option. Once inventory is replenished, the backorder will be processed after confirmation from the customer service team.
Can an order be changed or canceled?
After a confirmation email is issued, an order cannot be canceled online. Contact customer service as soon as possible. Orders that have already been processed or packed may be subject to a 10% restocking fee.
Email customerservice@smartexapparel.com or support@smartexapparel.com, or call 714-771-2149.
How can a catalog be requested?
Download the current catalog from the Resources section or request a printed copy through the Contact Us page.
Are promotions or special offers available?
Selected styles and colors may be discounted periodically. Visit the Sale page or contact orders@smartexapparel.com for current offers.
Delivery Options
Shipping & Will Call
Find information about carriers, tracking notifications, international shipping, freight orders, and local pickup.
What shipping methods are available?
Orders that qualify for free shipping are sent through FedEx Ground. Customers may also use their own UPS or FedEx account by providing the account information when placing the order. Larger palletized orders may ship with a carrier selected by Smart Blanks.
Is will call pickup available?
Yes. Please allow up to 24 hours for pickup preparation and wait for the “Ready for Pickup” email before arriving. Will call orders are held for up to five business days. Unclaimed orders may be restocked and may be subject to a 10% restocking fee.
Current will call hours are Monday through Friday, 8:00 AM to 4:00 PM PDT, with lunch closure from 12:00 PM to 12:30 PM PDT.
Will a shipping confirmation be sent?
Yes. Please allow 24 to 48 hours from the time the order is placed to receive a shipping email. The tracking number is also available under My Account: Order Status.
Does Smart Blanks ship internationally?
Yes, although restrictions may apply. Contact the assigned sales representative or email orders@smartexapparel.com for details.
Policy & Forms
Returns, Exchanges & Claims
Inspect all merchandise before washing, printing, decorating, or making alterations. Altered merchandise cannot be returned or exchanged.
Submit requests within 10 days
Return and claim requests must be submitted within 10 days of receiving the merchandise. Approved requests receive a Return Authorization. Returns without authorization will be refused. A 10% restocking fee and additional packaging fees may apply.
What is the return and exchange policy?
Merchandise must be inspected before washing, printing, decorating, or altering. Altered items cannot be returned or exchanged. Complete the return form and email it to claims@smartexapparel.com. All returns require authorization and may be subject to a 10% restocking fee.
Customers are responsible for return shipping when the return is not the result of a Smart Blanks error.
How long does a return request take?
Please allow two to three business days for processing. Once approved, a Return Authorization will be issued and will remain valid for 14 days. Merchandise not received within that period may no longer be eligible for return.
What should be done if merchandise arrives damaged?
Complete the claim form, include clear photos of the damage, and email everything to claims@smartexapparel.com. Approved replacements are shipped using the original shipping method. Claims must be made within 10 days, and altered merchandise is not eligible for replacement or refund.
What if the wrong style, size, color, or quantity is received?
Verify the full order before washing, printing, or altering any garments. Complete the claim form and contact the claims department within 10 days of receipt. Approved replacements are shipped using the original shipping method.
Who pays return shipping costs?
Customers are responsible for return shipping when the return is not caused by a Smart Blanks error.
Are sale items returnable?
No. All sale items are final sale and cannot be returned.