Shipping and Returns Information

Orders qualifying for free shipping are shipped via FedEx Ground. If you would like to use your own UPS or FedEx account, please include the information at the time of ordering. Larger orders that can be palletized, will be shipped with a carrier of our choice.

Yes, please allow a general timespan of 24 hours from the time you place the order for pickup availability. Due to limited space, we will hold a will-call order for up to 5 business days. After that time, it may be restocked and subject to a 10% restocking fee. Please wait for a “ready for pickup” email notification before checking into will-call for any orders. You can also check an order status by logging into “my account”.

Will Call Hours:

Monday - Friday

8:30AM- 4:30PM PDT

Yes, please allow 24-48 hours from the time order is placed to receive an email notification. It will include a tracking number, which can also be accessed when logging into “My Account” under “Order Status”.

Yes, but certain restrictions apply. For more information please contact your sales representative or email sales@smartexapparel.com.

Please inspect all merchandise before washing, printing, or any alterations. We cannot accept returns or exchanges that have been altered in any way. All claims must be made within 10 days of receipt of goods. Please download and fill out a Return request here. This must be submitted by e-mail to claims@smartexapparel.com. All returned merchandise will be refused if not accompanied with a Return Authorization and are subject to a 10% restocking fee. Customers will be responsible for shipping costs on all returned items that Smart Blanks is not at fault for.

• General Inquiries: sales@smartexapparel.com
• Claims/Exchanges/Returns: claims@smartexapparel.com
• Telephone: 714-771-2149

Please inspect all merchandise before washing, printing or any alterations. All claims but be made within 10 days of receipt of goods. Please allow 2-3 business days to process return requests. Once you request has been approved you will receive a Return Authorization (RMA). All returns/exchanges will be refused if not accompanied with a Return Authorization. All RMA’s are valid for 14 days. If the merchandise has not been received within this time we will assume that you would like to keep the merchandise and charge if applicable.

At Smart Blanks, we stand behind our product and if any type of damage is received in an order, we will replace or refund the item(s) immediately. Please download and fill out the Claims form here. and email it claims@smartexapparel.com. to Any replacements will be shipped by original shipping method. Please note all claims must be made within 10 days of receipt of goods and we cannot replace or provide a refund for any item(s) that are altered in any way from its original condition.

Please inspect all merchandise before washing, printing or any other alterations. It is the Buyer’s responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Smart Blanks before the garments are altered. All claims must be made within 10 days of receipt of goods. Replacements will be shipped by original shipping method. Please download and fill out this form and contact our claims department by email at claims@smartexapparel.com or by phone at 714-771-2149 in order to start the return authorization process.

Customers will be responsible for shipping costs on all returned items that are not a result of Smart Blank’s error.

Once you have receive a confirmation e-mail, your order cannot be cancelled online. Please call customer service as soon as possible to make any changes or to cancel. If an order has already been processed and packed, it could be subject to a 10% re-stock fee.

• Emails for cancellations: customerservice@smartexapparel.com or support@smartexapparel.com
• Phone Number: 714-771-2149
• Office Hours: Monday - Friday 8:30AM - 4:30PM PDT

All sales are final; returns are not accepted on sale items under any circumstances.