Shipping & Returns | Home / Shipping & Returns |
+ WHAT SHIPPING METHODS ARE AVAILABLE?
+ DO YOU HAVE WILL CALL OPTIONS?
Orders qualifying for free shipping are shipped via FedEx Ground. If you would like to use your own UPS or FedEx account, please include the information at the time of ordering.
+ DO YOU HAVE WILL CALL OPTIONS?
Yes, please allow a general timespan of 24-48 hours from the time you place the order for pickup availability. Due to limited space, we will hold a will-call order for up to 5 business days. After that time, it may be restocked and subject to a 10% restocking fee. Please wait for a “ready for pickup” email notification before checking into the office for any will-call orders. You can also check an order status by logging into “my account” and checking the order status.
Will Call Hours:
Monday-Friday
8:30AM - 4:30PM PDT
+ WILL I RECEIVE AN E-MAIL WHEN MY ORDER SHIPS?
+ DO YOU SHIP INTERNATIONALLY?
+ WHAT IS YOUR CLAIM / RETURN POLICY?
Yes, please allow 24-48 hours from the time order is placed to receive an email notification. It will include a tracking number, which can also be accessed when logging into “My Account” under “Order Status”.
+ DO YOU SHIP INTERNATIONALLY?
Yes, but certain restrictions apply. For more information please contact your sales representative or sales@smartexapparel.com.
+ WHAT IS YOUR CLAIM / RETURN POLICY?
We kindly ask that all merchandise be thoroughly inspected prior to washing, printing, or making any alterations. We are unable to accept returns or exchanges for items that have been modified in any way. All claims but be made within 5 days of receiving the goods. To initiate a return, please download and fill out this FORM and send your request via email to to assistant@smartexapparel.com. Returns will only be accepted with an approved Return Authorization. Items returned without this authorization will be refused. A 10% restocking fee will apply to all returns. Customers are responsible for shipping costs on returns, except in cases where Smart Blanks is at fault.
General Inquiries: sales@smartexapparel.com
Claims/Exchanges/Returns: assistant@smartexapparel.com
Telephone: 714-771-2149
+ WHAT IS YOUR TIME FRAME FOR RETURN REQUESTS?
+ WHAT IF THE DELIVERED MERCHANDISE IS DAMAGED?
+ WHAT IF I RECEIVED THE INCORRECT STYLE, SIZE, OR COLOR?
+ WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS?
+ CAN I CANCEL AN ORDER?
Please inspect all merchandise before washing, printing or any alterations. All claims but be made within 5 days of receipt of goods. Please allow 2-3 business days to process return requests. Once you request has been approved you will receive a Return Authorization (RMA). All returns/exchanges will be refused if not accompanied with a Return Authorization. All RMA’s are valid for 14 days. If the merchandise has not been received within this time we will assume that you would like to keep the merchandise and charge if applicable.
+ WHAT IF THE DELIVERED MERCHANDISE IS DAMAGED?
At Smart Blanks, we stand behind our product and if any type of damage is received in an order, we will replace or refund the item(s) immediately. Any replacements will be shipped by original shipping method. Please note all claims must be made within 5 days of receipt of goods and we cannot replace or provide a refund for any item(s) that are altered in any way from its original condition.
+ WHAT IF I RECEIVED THE INCORRECT STYLE, SIZE, OR COLOR?
Please inspect all merchandise before washing, printing or any other alterations. It is the Buyer’s responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Smart Blanks before the garments are altered. All claims must be made within 5 days of receipt of goods. Replacements will be shipped by original shipping method. Please contact our returns department by email at sales@smartexapparel.com or by phone at 714-771-2149 in order to start the return authorization process.
+ WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS?
Customers will be responsible for shipping costs on all returned items that are not a result of Smart Blank’s error.
+ CAN I CANCEL AN ORDER?
Once you have received a confirmation e-mail, your order cannot be cancelled. Please call customer service to make any changes or to cancel.
Customer Service:
CancelYou have not entered a valid day.You have not entered a valid month.You have not entered a valid year.You have entered an invalid date.You must enter a date.The entered date is too high.The entered date is too low.Please enter a word or phrase to search for.OKUnautorized Access714-771-2149
Monday - Friday
8:30AM- 4:30PM PDT
+ ARE RETURNS ACCEPTED FOR SALE ITEMS?
All sales are final; returns are not accepted on sale items under any circumstances.